Refund policy

Returns & Exchanges

At TILAD, every piece is thoughtfully crafted exclusively for you. As the majority of our garments are made on a pre-order basis, we are unable to accept returns or offer refunds for change of mind, sizing preferences, or personal preference.

Exchanges for Damaged Items

We are committed to delivering every order in perfect condition. If you receive an item with a manufacturing defect or damage, we will gladly offer an exchange, subject to the following conditions:

• The issue must be reported within 24 hours of receiving your order.
• The original hang tag must remain attached and must not have been removed.
• The garment must be unworn, unused, unwashed, and returned in its original condition and packaging.
• We reserve the right to inspect the item to verify the reported damage before approving the exchange.

Claims submitted after the 24-hour notification period, or items returned without the original hang tag attached, will not be eligible for exchange.

For assistance, please contact our customer care team on WhatsApp 0581288860 within the required timeframe, including your order number and clear photographs of the issue.

Thank you for supporting slow fashion and the craftsmanship behind every TILAD creation.