Shipping policy

Shipping Policy

At TILAD, each garment is carefully crafted with exceptional attention to detail. As many of our pieces are made to order, production and delivery times may vary depending on the style and season.

Order Processing

Estimated production and dispatch time is displayed on each product page. We are committed to dispatching your order within the stated timeframe whenever possible.

During peak periods, including Ramadan, Eid, and seasonal collection launches, production times may be extended due to increased demand. Should this occur, we will notify you of the estimated delivery timeframe shortly after your order is placed.

Shipping Charges

Shipping fees are calculated automatically at checkout based on your delivery destination and selected shipping method.

For orders placed directly through WhatsApp, shipping charges are not included in the product price. The customer will be responsible for the applicable shipping fee, which will be collected upon delivery where this service is available, or communicated before dispatch if an alternative arrangement is required.

Delivery

Once your order has been dispatched, you will receive shipping confirmation and tracking details (where available).

Please note that delivery timelines provided by the shipping carrier are estimates and may be affected by factors beyond our control, including customs clearance, weather conditions, public holidays, or courier delays.

Delivery Information

Customers are responsible for providing accurate shipping and contact details at the time of purchase. TILAD cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the parcel, any additional shipping costs for redelivery will be the responsibility of the customer.

International Orders

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

If you have any questions regarding your order or delivery timeframe, our team will be pleased to assist you. Contact us through WhatsApp 0581288860